Who is connecTel
Our staff includes 33 sales, support, and engineering professionals solely focused on sourcing and supporting technology solutions for our customers. Our base of over 1300 customers deploy
technology from a growing portfolio of over 300 of the top technology and telecom providers. We help our clients scope their requirements, identify the right partners to engage, manage the quoting and selection process, assist with contract negotiations, project manage the installation, and provide ongoing account
management and support.
How We Do It
connecTel affiliates with multiple Technology Solution Providers (TSDs) and direct regional providers to source the right technology for our customer’s needs. With the support of the connecTel team and our extended provider ecosystem, our clients have access to literally 1000s of industry professionals and thought leaders. Through these established relationships and connecTel’s deep commitment to transparency and excellence in our engagements, we are trusted advisors to our clients for the procurement and support of their technology needs.
Why Our Customers Love Us
Our customers love that in many cases, there is no fee for our services. In our capacity as a technology facilitator, we are paid a commission by the provider when our customers purchase services from them. If you partner with connecTel to acquire a solution, we do the heavy lifting to ensure our customers secure the right technology at the right price. Our customers love that we provide a dedicated service delivery coordinator to oversee the implementation process with the chosen provider. If you are experiencing issues with your service, our customers love that they can engage connecTel to open and monitor trouble tickets with the provider. Our customers love that we stay actively engaged in their ongoing account management. connecTel account managers assist our customers with adding services or resolving billing questions. Our account managers proactively reach out near the expiration of your service term to determine if your current providers are still meeting your needs and recommend changes accordingly. Our customers love that connecTel offers fee-based services if needed. These include a network monitoring service, premise and cloud phone system installation and support, bill audits, MDM mobile device management, TEM telecom expense audits, RFP development, and more. Our customers love that they can get all of this all from one place. Wouldn’t you love to work with connecTel for your technology needs?
Scott McKinney
President
