Consulting
Many connecTel clients benefit from our extensive consulting services, which range from comprehensive bill auditing, carrier services RFP development and project management, as well as pursuit of billing credits on a contingency/shared savings basis.
Technology industry carriers possess a well-deserved reputation for poor customer support, associated billing errors, and a maddening array of confusing rate plans and discounting strategies. No carrier is immune. With connecTel by your side, you can level the playing field.
Our Support Includes:
- Communicating with your phone equipment vendor to coordinate proper use of your system.
- Verifying tax exemption certificates with all carriers.
- Identifying potential areas of telephone over-billing.
- Interacting with carriers on your behalf regarding service-related issues.
- Pursuing credits.