Services

We Aren’t Your Vendor, We’re Your Partner.

Few companies have the dedicated staff or the time to continually monitor trends in the telecommunications and technology industry. The connecTel team can do that for you, providing a single point of contact for cloud, security, hosted voice, local, long distance, wireless, and data services. This partnership saves time and money and allows connecTel clients to focus their energies on growing their businesses.

Thanks to years of experience and long-standing partnerships, we can evaluate the latest technologies and trends for you, recommending the best solutions to streamline services, enhance functionality, and lower costs. We can also continually review and manage your services to further save you time and money. And finally, we will act on your behalf for service problems and troubleshooting with suppliers.

Explore our service areas for more information, and to see our product offerings within Business Voice Communications, Hosted & Cloud Services, Internet & Data Services, Consulting & Auditing, Mobility Management Services and Mobile Device Management.

We Are An Outside Resource Acting as an Inside Consultant.

Sales Engineering

Independent technical resources that focus on your specific requirements rather than the limitations of a specific provider’s solution. Engaging with your internal resources & external managed Service providers to assure the best design, implementation and outcomes. It is like having your own engineer with specific, real word experience for the technologies you need to best run your business.

Project Management

All orders—small and large—are handled by one of our three dedicated project managers. These managers work in concert with you and your sales or account executive to manage the provision project from start to finish. They scrub all orders for accuracy, prepare and review line configurations, deal with carriers on any housekeeping items, coordinate critical deployment dates, and assure that all orders are properly entered into our comprehensive client database for tracking and management purposes.

Account Management

After your order is complete, you are given to one of our committed account managers. This team member works closely with our sales team to support your needs moving forward. They are available to help with every aspect of your account—billing matters, moves, additions and changes, customer service issues, or marketing and quotes for new service requests. They are your dedicated resource for virtually all customer care and support matters. For the most part, you will not have to contact the service provider directly; your account manager will do that for you (some exceptions may include disconnects and credit requests, among other instances).

Repair

Our Repair Department is on hand to step in when you need help with outages or repair issues—AND at no cost to you during normal business hours. While your dedicated account manager is always available to assist or guide you with such issues, the Repair Department can open tickets, escalate response, give updates and generally provide a welcome buffer between you and the repair departments of our many carriers.