The connecTel Advantage
24/7 Network Monitoring and Management Services
Proper monitoring requires a specific skill set and resources to ensure immediate and proactive response to any outages or impairments before they become outages. Our US-based NOC experts can provide proactive, 24/7/365 support to handle your network and broadband monitoring, event management, and runbook administration needs so your IT team can focus their time and attention where it matters most.
We monitor and manage your circuits including: Broadband – WAN/MAN Circuits – MPLS – Modern Reboot
The Metrics That Matter Most
When it comes to your network’s health and performance, our expert technicians handle the monitoring, alerting, graphing, and reporting you need to maintain high availablity – so you don’t have to. We can monitor anything from an IP Address using a flexible set of metrics, including: Link Status – Bandwidth Utilization – Latency – BGP Stauts – Errors – Power Status – Packet Loss
Break/Fix Triage & Remediation
We work in tandem with you to develop runbooks, which outline and confirm the steps we should take in teh event of a network outage or impairment, including opeing carrier tickets, resetting interfaces, and rebooting equipment. Using these runbooks as a guide, our technicians can resolve outages to your specifications. Enjoy peace of mind knowing we are on the job and we will only contact you when absolutely necessary.
Our runbook-based outage remediation services include:
- Opening Carrier/ISP/Vendor Tickets
- Remote Triage
- Provider Dispatches
Intelligent, Actionable Alerts
We work with you to establish baseline metrics, an then apply intelligent, flexible thresholds and classes of service to filter out the noise and deliver acitonable alerts including automated emails, SMS messages and follow-up phone calls, as required. Our US-based Nework Operatoins Center staff monitors everything 24/7. And, if you want to see what is happening yourself, our internet portal provides full, real-time transparency.
Circuit Inventory, IP Addresses & Contract End Dates
You will see an inventory of all the services that connecTel is monitoring, providing circuit ID’s, and IP Addresses for each service we have in our inventory and you will have contract end dates for all services, even those we are not monitoring with this service.
connecTel leveraging the Spectrotel Difference
Leveraging more than 25 years coordinating and managing disparate carriers and networks, Spectrotel is pioneering the Next Generation Aggregator provider class to source and integrate best-in-class components and uniquely craft comprehensive integrated solutions. We dig deep to understand specific business requirements and take an expansive approach to recommend the optimal technology mix to minimize risk, optimize resources and technology, and modernize the enterprise.
If you’re tired of delaying critical projects, stressing over threats and vulnerability, and are ready for help improving your network’s reliability and uptime, let Spectrotel reduce the burden on your internal IT team and give you the peace of mind you need.
