CCaaS/CPaaS
Contact Center solutions help businesses enhance customer experience, boost employee productivity, and control costs. Whether you run a small contact center with simple needs or a large, multi-site enterprise, our solutions manage growth, quality service, and operational costs efficiently. You can communicate with customers via voice, email, web chat, fax, and social media. connecTel’s Contact Center solutions integrate all media types, ensuring customers are served as they prefer while streamlining operations and enhancing agent and supervisor productivity.
Communications Platform as a Service (CPaaS) is a cloud-based delivery model that enables organizations to incorporate real-time communications capabilities, such as voice, video, and messaging, into business applications through the deployment of application program interfaces (APIs).
The communication capabilities provided by APIs encompass SMS (Short Message Service), MMS (Multimedia Messaging Service), telephony, and video. These services can be integrated into business applications, such as sales software, to enhance functionalities like notifications, click-to-call, and multifactor authentication (MFA).